Practical thinking on enterprise software.
Notes on custom software, Microsoft Dynamics 365 Business Central, and getting digital projects delivered in Kenya — plus a decade of writing from our team.
Featured eTIMS now checks your books — what that means for the systems you run
KRA has turned electronic invoicing from a compliance chore into a systems problem. If your software can't talk to eTIMS cleanly, it now costs you money.
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Engineering The truth about AI-assisted software delivery
Every vendor in Nairobi is suddenly 'AI-powered.' Here's an honest account of where AI actually helps us build software — and where trusting it would get you burned.
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Strategy How to choose an enterprise software partner in Kenya
A buyer's guide for the non-technical decision-maker — the questions that actually predict whether a project ships, and the red flags that predict it won't.
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Business Central Why ERP projects fail in Kenya — and the boring things that make them work
ERP projects rarely fail because the software is bad. They fail for reasons nobody puts in the proposal. Here are the ones we keep seeing.
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Product IMPROVING CUSTOMER PROBLEM SOLVING SKILLS
IMPROVING CUSTOMER PROBLEM SOLVING SKILLS Keeping customers happy pays off. Happy customers buy more, generate positive word-of-mouth advertising, and…
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Product Ways to Deliver Consistently Great Customer Service
You may have a fantastic product, but if your customer service is unhelpful, unreliable, or just plain hard to get in touch with, folks will hear about…
Read Product HOW TO SELL INTANGIBLE PRODUCTS (SOFTWARE & RELATED SERVICES)
Selling products and selling services both require effective communication and the persuasive ability to sell something that matches a customer's needs…
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Product SOLVING YOUR CUSTOMERS’ PROBLEMS
What Problems Do You Solve for Your Customers? Selling is about solving customer problems, whether those are problems customers are currently facing, or…
Read Product HOW TO SOLVE CUSTOMER NEEDS
The first step to solving for your customers is to put yourself in their shoes: If you were the customer when we purchase your goods, use your technology…
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Product NEED-SATISFYING MARKETING OBJECTIVES
In marketing, satisfying customer needs and wants is the easiest way to increase profits and sell more products and services. The definition of desire in…
Read Product Types of Customer Needs
What are customer needs? A customer need is a motive that prompts a customer to buy a product or service. Ultimately, the need is the driver of the…
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Product CUSTOMER FEEDBACK & HOW TO COLLECT IT
No matter how you feel about customer feedback, there’s no denying the value it can bring to your business. In a world where competition is high, knowing…
Read Product CUSTOMER NEEDS & IDENTIFYING THEM
What are customer needs? Customer needs are defined as the influential factors that trigger them to buy your product or service. In order to identify…
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